The Project Management II position is part of our Professional Services team managing customer projects. The projects can include consulting projects, software upgrades or training. The Project Manager II is responsible for working closely with the customer to develop a project timeline, ensure the projects stay on schedule and within budget. Coordinate and manage project planning and execution for multiple projects Prepare a project timeline that will account for all tasks and resources required to deliver the project. Schedule all resources and identify all milestones that will be required to complete the project, including tasks that are to be completed by the customer. Project written project status updates to the customer and account team. These updates will include a list of customer assignments, their respective due dates and status. Conduct projects meetings with the customer and project team. Provide supervision and leadership for project team members Always work with the customers in a positive manner. Periodically, the responsibilities of the project manager will necessitate decision-making that may not be well received by the customer. In these cases, it is essential to be assertive with the customer and when able provide the customer with as many options as possible. Provide a timely response to customer questions Work with Jenzabar project managers to continuously improve the process. Be creative in solving customer problems but also share that innovation with the team in order to improve processes and deliver consistent, high quality service Other duties as assigned by supervisor.