Software Support Analyst I
The Software Support Analyst is responsible for delivering quality software support to clients, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The SSA independently resolves technical and application problems. Support is provided via voice and electronic means.
- Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of complex problems requiring an in-depth evaluation of various factors.