Help Desk Administrator

Harrisonburg, Virginia, United States · IT

Description

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Created out of a passion for education and a vision for technology, we believe all lives are worthy and capable of greatness and are blessed with masterpieces within. Jenzabar’s mission is to explore, build, and invest in innovative and disruptive technologies and services to empower and transform higher education for all to achieve greatness personally, at home, at work, and in the world.

POSITION SUMMARY

The IT Help Desk Administrator is responsible for the daily tasks related to end user support. The primary goal is to ensure interruption free service delivery from the IT department’s systems. Additionally, this position functions as the primary support contact for end-users, handling all support requests, documenting received requests, troubleshooting, resolving, and following up with end-users to ensure issues are resolved properly.

Day-to-day duties might include but are not limited to:

QUALIFICATIONS:

Education:

Desired Experience:



**This job description is not designed to cover or contain a comprehensive listing of all responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time.**

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

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